Return Policy


Items in Like-New, Unused Condition

With a valid receipt and within 90 days of purchase, items may be exchanged for the same currency with which they were purchased. Checks that have cleared a 10 day waiting period will be refunded cash. Without a valid receipt or after 90 days, items may be exchanged for store credit only with manager approval. Clearance items may be exchanged for store credit within 5 days of purchase. Returns for items purchased at another Ace Hardware will not be accepted.

Defective Products

Defective merchandise must be returned within 90 days of purchase unless covered under manufacturer’s extended warranty. A 20% restocking fee may apply to special orders, and products no longer carried by the store.

Coupon Policy

Discounts are not progressive on cumulative purchases. Must present coupons in-store or enter a valid promotional code online to receive an offer. Discount applies to the regular price of in-stock merchandise only. No rain checks will be given. Cannot be combined with other offers. Discounts cannot apply to phone orders or special orders.

Discounts and promo codes not valid on the following: Discounted and clearance priced merchandise, rental equipment, in-store services, gift cards, city stickers, garbage bags and lawn/trash bags, lumber and building materials, fishing licenses, fuel, previously purchased merchandise, Benjamin Moore® products, Magnolia Home Paint products, Weber® products, Nest products, STIHL® products, TORO® products, YETI® products, Ego products, Ariens products, Honda products, Traeger products, Big Green Egg products, water heaters, and other items that each participating store may designate, or in conjunction with any other coupon, excluding Rewards coupons. Additional exclusions may apply. See store for full details. Offers good in the USA, except where prohibited or otherwise restricted by law. Void if copied, transferred, sold and where prohibited.


If you can't find the answer to your quesiton, please don't hesitate to contact us at any of our locations.