Terms & Conditions

Terms & Conditions

Terms & Condition of Service

Order Status

You may check the status of your Mountain Hardware & Sports order at any time by calling 530-587-4844, emailing info@mountainhardwareandsports.com, or by using this link.

Order Cancellation


You may cancel your order at any time prior to pick up or shipment. Non-stock orders, custom or special orders may be required to be paid for in advance. Some custom or special orders may be non-cancellable or incur restocking fees of 20%, depending on source.


Items in Like-New, Unused Condition With a valid rec ipt and within 90 days of purchase, items may be exchanged for the same currency with which they were purchased and must be items must be in like new condition with all tags and packaging. Custom or special-order products may be non-returnable. For questions on returns, call 530-587-4844. Checks that have cleared a 10-day waiting period will be refunded cash. Without a valid receipt or after 90 days, items may be exchanged for store credit only with manager approval. Clearance items may be exchanged for store credit within 5 days of purchase. Returns for items purchased at another Ace Hardware will not be accepted.

Returns may be made in-store or via shipment. Ship returns to:
Mountain Hardware and Sports, Inc.
Attn: Returns Dept
11320 Donner Pass Road
Truckee, CA 96161

Be sure to include a copy of your receipt with any returns.

Defective Products:


Defective merchandise must be returned within 90 days of purchase unless covered under the manufacturer's extended warranty. A 20% restocking fee may apply to special orders, and products no longer carried by the store.

Coupon Policy


Discounts are not progressive on cumulative purchases. Must present coupons in-store or enter a valid promotional code online to receive an offer. Discount applies to the regular price of in-stock merchandise only. No rain checks will be given. Cannot be combined with other offers. Discounts cannot apply to phone orders or special orders. Discounts and promo codes not valid on the following: Discounted and clearance priced merchandise, rental equipment, in-store services, gift cards, city stickers, garbage bags and lawn/trash bags, lumber and building materials, fishing licenses, fuel, previously purchased merchandise, Benjamin Moore® products, Magnolia Home Paint products, Weber® products, Nest products, STIHL® products, TORO® products, YETI® products, Ego products, Ariens products, Honda products, Traeger products, Big Green Egg products, water heaters, and other items that each participating store may designate, or in conjunction with any other coupon, excluding Rewards coupons. Additional exclusions may apply. See store for full details. Offers good in the USA, except where prohibited or otherwise restricted by law. Void if copied, transferred, sold and where prohibited.



The following credit cards and payments are accepted online: Visa, Mastercard, Discover, American Express, Apply Pay, Google Pay, and Paypal.

If you have a house charge account with Mountain Hardware and Sports, Inc., online payments can be made if you ask for us to open your account to the Online Store and you establish a password. When paying with credit card, a convenience fee will be charged to your account the following month.



Mountain Hardware and Sports, Inc. will send an email response when the order is ready for pickup. When you arrive, please call 530- and let us know you are here.


Shipping is available via UPS. Shipping charges will be applied to your order. Please contact us prior to placing your online order for more information about shipping options and availability.

Privacy Policy

See our privacy policy on our website.

Mountain Hardware and Sports, Inc. ("Mountain Hardware and Sports, Inc."," "our," "us" or "we") offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.


Submission of personal information through the store is governed by our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; U) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Mountain Hardware and Sports, Inc., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Mountain Hardware and Sports, Inc. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. SECTION 9-GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of California, USA.


You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service or your order status should be sent to us by calling 530-587-4844 or by emailing info@mountainhardwareandsports.com.