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Frequently Asked Questions

General Information

Do you offer delivery?

Yes – for purchases made over $100, delivery within the Truckee area (including Northstar) is free. For deliveries under $100, there may be a fee. For deliveries outside of Truckee, there will be a fee depending on distance. Please see store for more details.

Do you offer free assembly?
Most items purchased at our store can be assembled free of charge. However, some specialty items may incur a fee. Please see store for more details.
Can I special order an item?

If you can’t find your desired item at Mountain Hardware and Sports, we can special order from more than 60,000 items from Ace Hardware. If Ace Hardware does not have it, we can try and locate a source for that particular item.

Who do I contact with comments, questions, or concerns?

To contact us with a question, comment or concern, please call 530.587.4844 and ask for a manager. For other inquiries, please contact info@mountainhardwareandsports.com or use our contact form here.

Do you offer discounts or coupons?

As an Ace Hardware Co-op, we offer an Ace Rewards Program for discounts and coupons. To sign up to be an Ace Rewards Member, please see a cashier or register online at: https://www.acehardware.com/ace-rewards To sign up for e-mail updates, use the form at the bottom of this page. 

Follow us on social media to stay up to date for special in-store coupons and discounts.

Employee Ownership

What does it mean to be employee-owned?

In 2001, Mountain Hardware and Sports became employee-owned, and in 2013 we became 100% employee-owned. What does this mean for employees? After 1,000 hours as an employee at Mountain Hardware and Sports, you are considered an owner. After this time, you are actively earning stock in our company. An annual allocation of stock is given to employees, at zero monetary cost to them.  All shares are held by the trust of Mountain Hardware and Sports. This allows you to actively control the value of your investment, by doing the best at your job – which directly increases the value of the company as a whole. 

Being employee-owned means we have a unified and cohesive goal: to serve our community and provide outstanding customer service. Our ownership culture welcomes collaboration and stands by company transparency.

Are all Ace stores employee-owned?

No – ACE Corporation is a Co-Op, representing over 5,000 individually owned stores. While some Ace Hardware’s may be like us, not all are employee-owned. Mountain Hardware and Sports is unique in the fact that it is 100% employee-owned.

Warranty/Returns

Do you offer parts and repairs?

While we may offer parts for your specific need or project, we do not service or repair items. For service and repairs, please contact Truckee Rents. They offer equipment rentals, sales, and service. To contact Truckee rents, please call 530.587.7832.

Can I return my tire chains?

At this time, we DO NOT accept returns on tire chains. We offer many sizes and styles of tire chains to fit your vehicle. If you’re not sure what chain best suits your vehicle, please research your tire size before stopping in – or ask one of our employee-owners. We are happy to help you find the right fit.

Will you help install my tire chains?

We are not able to help you install your tire chains. However, chain control may be able to help you install them for a fee.

Ace Hardware Information

Can I purchase products on AceHardware.com and pick them up in your store?

Yes, we do offer to option to Buy Online and Pick Up In-store. Once you find the item for purchase on AceHardware.com, you have the option to choose “free store pickup”. Follow the instructions and it will give you an exact pickup date for your order. 

What is Ace Rewards?

For every $1 you spend at our store, www.acehardware.com and/or at participating Ace Hardware retail stores, you will earn 10 Reward points. For every 2,500 points you earn (which means for every $250 you spend with us, or participating Ace stores), you will receive a $5 reward that can be used at any participating Ace Hardware store. You will also receive exclusive member only offers.

How does Ace Rewards work?

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Can I view your local Ace ad online?

Yes, to view our digital ad, please visit our Local Digital Circular here

How do I sign-up for Ace Rewards?

To sign up for Ace Rewards – visit our store, or any participating Ace Hardware. You can also register online at https://www.acehardware.com/ace-rewards

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